TERMS AND CONDITIONS


SALES

All our sales are insured by a risk company. Acceptance of orders is conditional on the risk underwritten with them. Our prices are net except for commercial discount and do not include VAT. Due to logistics and administration costs, the net minimum value order that can be accepted is €200.
 
Our prices do not include transport. Transport will be free under the following conditions:
  • IBERIAN PENINSULA: €250 (Except Portugal and Gibraltar)
  • BALEARIC ISLANDS: €350
  • CANARY ISLANDS: €1,200

RETURNS


Returns are accepted only by written agreement with our sales department and provided the following conditions are met .
 
Missing merchandise or merchandise in poor condition:
 
Notification must be given to the transport company on receipt on the delivery note or to our company within a maximum of 24 hours. Once the incident has been accepted, transport for these returns will be paid for by our company and credit will be given on the invoice corresponding to the delivery note.
 
Returns of goods for reasons beyond our control:
 
- Returns of merchandise more than fifteen days after the date of manufacture WILL NOT BE ACCEPTED.
- Returns of merchandise in poor conditions WILL NOT BE ACCEPTED.
 
The value of the merchandise will be depreciated by 20% for the purposes of the credit, due to administration, handling and repackaging.
 
Credits for these returns will be deducted from the cost of the next purchase. Transport for these returns must always be paid for by the customer.
 

WARRANTY AND REPLACEMENT

All our products have a two-year warranty from the date of receipt and acceptance by our customers.
 
Once their condition has been checked by our technicians and the warranty accepted, the defect will be repaired or, if it cannot be repaired due to lack of spare parts, replaced by an identical or similar product.